FREE GIFT CARD SHIPPING WEEK
Hey All-
A quick message to let you know that if you are interested in giving the gift of a healthy meal, a Souplantation/ Sweet Tomatoes gift card is the perfect gift.
Start checking off names because we have a tasteful, and tasty, one-size-fits-all, create-their-own gift, your friends and family will love—a Gift Card! Order now, and you get a “gift,” too.December 2 through December 8, we’ll ship your Gift Cards for FREE (includes ground shipping only).
Plus, for every $50 in Gift Cards you buy, you’ll get a FREE Meal Pass.
I have a question. Yesterday I went on your website because I had received an e-mail from you telling me about the $50.00 free shipping and a free meal for me if I did it on the computer. I did that. Now today I receive an e-mail saying you are charging me $5.00 for shipping. I clicked the box for the free mode of transportation for the card. My number is order number 18998. Could you please clarify this for me.
Patricia Larson
travelingpatti@hotmail.com
I have a question. Yesterday I went on your website because I had received an e-mail from you telling me about the $50.00 gift card, free shipping and a free meal for me if I did it on the computer. I did that. Now today I receive an e-mail saying you are charging me $5.00 for shipping. I clicked the box for the free mode of transportation for the card. My number is order number 18998. Could you please clarify this for me
there is no $5.00 shipping fee, the fee should have been removed when your order went through. Please check your checking/ bank statements to see if you were charged an additional $5.00. If for some reason you were, we would be happy to reimburse you.
I would love to send a gift card to my children’s father, but every time i try to purchase one my card is declined. I checked with the bank & the money is there to cover the expense.
We are sorry to hear that you are having problems ordering gift cards. We have sent you an email to help solve the problem.
This afternoon I tried to take advantage of your free shipping offer for gift cards and the program would not let me finish the purchase of 2 ea. @ $50.00. Possibly because I input it 2 times, emptying the basket once to make an adjustment to the amount of the card?
I only intend to make the purchase if I have free shipping.
Thank you.
We do have free shipping thru 12/08. Did you receive a confirmation email? If not, the order did not go through. Please try again and you should receve a confirmation when the order is complete and there will be free shipping if your order is placed before Wednesday. December 8.
Hi Tracy,
Yesterday I ordered a $50 gift card for my son in Florida with one free meal and free shipping. My computer was so slow and I don’t know if my order was process. Can you check my order and let me know if I need to reorder. I would like to reorder today if I need to because today is the last day for free shipping.
Thanks.
Thanit
Dec.8,2010
We checked our system and there is no order under your name. Did you receive an email confirmation? If not, the order did not go through. Please try again today and let us know if you have any problems. Thank you!
Hi Tracy,
Thanks for checking. I tried to reorder my gift card but your system won’t let me pass the first screen. I clicked on a design picture but the design disappeared as soon as I moved by cursor to click the “add to cart” button and I got this error message “You must select a card design.” The design did not stay in the “Your selected Card!” area. Can you tell me how to correctly select a design so I can move to the next screen?
Thanks.
Thanit
Thanit,
We had a glitch in the system yesterday but it was temporary and only for an hour. Were you able to order and have a confirmation go through?
I placed three orders for gift cards on 12/1 and have since received two but not the third one. It’s been more than a week now and I’ve been charged for it on my credit card, so I’d like to speak to someone about the whereabouts of this gift card. I can’t seem to find a number for the department that handles gift card purchases.
Hannah,
We will check on this and give you a call or email with the status of the missing gift card.
How come your website does not include the prices of lunch and dinner?
This may be an oversite on my part…
We can not print your coupons.The page in which your coupons appear are not printable.
Is this offer available now or do I have to wait until Dec. 2nd?
That post is from 2011 but we will have free shipping weekend in 2012 beginning on Thursday, November 29.
I ORDERED $200.00 WORTH OF GIFT CARDS FOR OUR FOSTER PARENTS YESTERDAY AND HAVE NOT RECEIVED ANY CONFIRMATION OR FREE MEALS. .
I completed the gift card on-line forms. The “billing address” was mine in San Diego, and the “shipping address” was my son’s and his wife’s in Gardner, Kansas. Then I left the information on my computer for and hour or two. I came back to the computer and the page was still up. I then put my VISA card information in the last form. I never received an order number, nor any confirmation of the order. Was my order completed? Was my credit card billed for the order of 2, $50 gift cards, plus $5 shipping fee? Please send a reply to my e-mail. I will be looking for your reply. Thank you.